In article , Iain Churches
wrote:
AFAIK the CDs will be returned and a refund requested. I wonder what
will happen if the QC dept claim there is nothing wrong with them:-(
You will be able to point out that what was specified was a bit-for-bit
copy of what they were given. Thus they are "wrong" since they fail to
provide what was ordered. Your money, your specs. They were free to decline
to take the order if they could not meet it.
UK Laws on 'fit for purpose' mean that what you buy has to meet the
requirements *you* stated when asking to buy. So far as I know, the
opinions of the seller on 'quality' are irrelevant if that condition is not
met. A bicycle may be of 'good quality' but not acceptable if you asked for
and paid for an aircraft carrier. :-)
However if you paid by credit card, get the money back that way. IIUC The
card company can refund you if you can show the goods were not as
specified. Then their problem to get it from the seller. Although such
rules may be for personal purchases. so maybe if you bought as a business
things may be different for all I know.
Also if they insist the 'quality' makes them fine for purpose, tell them if
so you will publish all the details. They can't complain about that if they
think the work is fine. It will simply 'advertise' how 'good' they are,
after all, as set by their *own* view of 'quality'. What could possibly be
wrong with doing that?... 8-]
Slainte,
Jim
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