Last Sunday (22nd Feb) I bought an Alpine 9807RB CD tuner from Halfords and after they fitted it for me,
I discovered that it didn't have CDTEXT (which I really wanted).
On Wednesday night I inserted a CD into the player and it wouldn't play. It wouldn't even eject the CD!
The following day I went to Halfords to tell them of the problem and the assistant disconnected the unit and
tried to get the (stuck) CD out, but with no luck!

I asked the assistant if I could reject the 9807RB unit and get the next model up (Alpine 9812RB, which
does have CDTEXT and can read MP3 discs) and he said that it wouldn't be a problem. He said to come
back on Saturday (today) when they'll have a fitter to do it. He then re-fitted the 9807RB unit in my car.

I managed to eject the CD from the unit on my way (from work) that evening. Disconnecting and
reconnecting the unit from the power seems to have cured the problems. However I still want to
upgrade to the 9812RB unit!

I went back to Halfords today (Saturday) expecting them to perform the upgrade, but upon explaining
the situation to yet another assistant, he said that they would have to send the unit away for repair,
but I would have to go back (yet again!!) on Monday as they had no fitters in the store! At this news I
was quite annoyed!

I no longer have any faith in Halfords! The only reason I use them in the first place was because they
offered free fitting. Would I be in my rights if I wanted them to take the 9807RB unit out of my car and
asked for a full refund? I still have the original box and packing!

Thanks for any advice

On Sat, 28 Feb 2004 13:25:25 -0000, "Paul Maskell"
wrote:

I no longer have any faith in Halfords! The only reason I use them in the first place was because they
offered free fitting. Would I be in my rights if I wanted them to take the 9807RB unit out of my car and
asked for a full refund? I still have the original box and packing!

You would have to show that the unit you bought was not of
satisfactory quality i.e. faulty.

The fact that it failed to operate properly after it was originally
fitted seems to satisfy that criterion.

You must reject the unit, insist on a full refund under the Sale of
Goods Act 1979 section 14 as amended.

On Sat, 28 Feb 2004 17:57:46 +0000, Alasdair Baxter
wrote:

I no longer have any faith in Halfords! The only reason I use them in the first place was because they
offered free fitting. Would I be in my rights if I wanted them to take the 9807RB unit out of my car and
asked for a full refund? I still have the original box and packing!

You would have to show that the unit you bought was not of
satisfactory quality i.e. faulty.

The fact that it failed to operate properly after it was originally
fitted seems to satisfy that criterion.

You must reject the unit, insist on a full refund under the Sale of
Goods Act 1979 section 14 as amended.

Also see:-
http://www.tradingstandards.gov.uk/c...V0043-1011.txt

--
Hiram Hackenbacker

Alasdair Baxter ) gurgled happily, sounding much like they
were saying :

I no longer have any faith in Halfords! The only reason I use them in
the first place was because they offered free fitting. Would I be in
my rights if I wanted them to take the 9807RB unit out of my car and
asked for a full refund? I still have the original box and packing!

You would have to show that the unit you bought was not of
satisfactory quality i.e. faulty.

They've offered to repair it.

You must reject the unit, insist on a full refund under the Sale of
Goods Act 1979 section 14 as amended.

Doesn't that give them a chance to repair?

The point is that the OP wants to reject it not because it doesn't work -
that's incidental, and they've said they'll try to put that right - but
simply because he didn't do his homework before buying. A decent car audio
shop might do that out of goodwill, but I'd be surprised if Halfords would.

"Adrian" wrote in message
. 1.4...
Alasdair Baxter ) gurgled happily, sounding much like they
were saying :

I no longer have any faith in Halfords! The only reason I use them in
the first place was because they offered free fitting. Would I be in
my rights if I wanted them to take the 9807RB unit out of my car and
asked for a full refund? I still have the original box and packing!

You would have to show that the unit you bought was not of
satisfactory quality i.e. faulty.

They've offered to repair it.

You must reject the unit, insist on a full refund under the Sale of
Goods Act 1979 section 14 as amended.

Doesn't that give them a chance to repair?

The point is that the OP wants to reject it not because it doesn't work -
that's incidental, and they've said they'll try to put that right - but
simply because he didn't do his homework before buying. A decent car audio
shop might do that out of goodwill, but I'd be surprised if Halfords
would.

Yes and No.

You ARE entitled to demand a full refund, the fact that they are offering to
repair the item is co-incidental. Obtaining a full refund and then
purchasing a new and better model are two seperate actions.

However, to take it back and say "it dont work, i want another model" is NOT
covered by this act. Items purchased and later found not to have a special
feature you wanted is your own fault for not doing your homework. If you
SPECIFICALLY asked if "feature a" is included and they said "yes" then you
ARE covered as they sold it stating it had a feature that it doesn't.