Annoyed With Halfords
"Adrian" wrote in message
. 1.4...
Alasdair Baxter ) gurgled happily, sounding much like they
were saying :
I no longer have any faith in Halfords! The only reason I use them in
the first place was because they offered free fitting. Would I be in
my rights if I wanted them to take the 9807RB unit out of my car and
asked for a full refund? I still have the original box and packing!
You would have to show that the unit you bought was not of
satisfactory quality i.e. faulty.
They've offered to repair it.
You must reject the unit, insist on a full refund under the Sale of
Goods Act 1979 section 14 as amended.
Doesn't that give them a chance to repair?
The point is that the OP wants to reject it not because it doesn't work -
that's incidental, and they've said they'll try to put that right - but
simply because he didn't do his homework before buying. A decent car audio
shop might do that out of goodwill, but I'd be surprised if Halfords
would.
Yes and No.
You ARE entitled to demand a full refund, the fact that they are offering to
repair the item is co-incidental. Obtaining a full refund and then
purchasing a new and better model are two seperate actions.
However, to take it back and say "it dont work, i want another model" is NOT
covered by this act. Items purchased and later found not to have a special
feature you wanted is your own fault for not doing your homework. If you
SPECIFICALLY asked if "feature a" is included and they said "yes" then you
ARE covered as they sold it stating it had a feature that it doesn't.
|