On Wed, 4 Feb 2004 12:01:05 -0000, "Gate Crasher"
wrote:

I returned the unit back to Sony's main agent yesterday, where the guy
seemed less than pleased to see me, nevertheless, he took the unit back. The
phone rang this morning and it was the Sony agent. Yep, the unit is
defective, it was a dud capacitor and guess what, Sony didn't have one in
the country.

Oh I asked, how long will it be? Middle of February was the reply!

Well, we all know that the middle of February means the end of February!

My question is how come a company the size of Sony don't have a simple
capacitor in stock? Ok, I know there are loads of different value caps,
however, surely they could stick one in a jiffy bag and send it by plane for
about a fiver, which I'd be quite happy to pay!

Sony's repair centre will only repair to original spec, using Sony
parts. They won't just nip round to maplin and get the "near-enough"
equivalent. I'm sure they have a regular schedule for ordering and
receiving parts from wherever the central warehouse is. "Middle of
Feb" is only next week, after all. They may well be right!

Is this the Sony repair centre somewhere on the Thames in W. London?
Chiswick, is it, I forget? They've always been very helpful to me,
even letting me speak on the 'phone to the engineer actually doing the
job sometimes.